Terms & Conditions

 
 

Christmas 2024

We are anticipating that our courier service will be under considerable strain in the weeks leading up to Christmas, so the earlier you can order the better. To spread the load in the week before Christmas we will be dispatching every day until the deadline. 

If you want to avoid couriers, you can opt to collect your order from 40 Maltby Street any day up to and including Sunday 22nd December.

The deadline for delivery before Christmas and the New Year is:
2pm on Thursday 19th December

We will also be dispatching on Monday 30th December but we cannot guarantee delivery before the New Year.

Our delivery schedule will be back to normal from Thursday 2nd January 2025.

Shipping & Collection

DELIVERY COSTS
Delivery is charged at a flat rate of £10 and is FREE for orders over £99.

We ship across Mainland UK using DPD and within London* using PackFleet. If you would like delivery to the Scottish Highlands, UK islands, or to Northern Ireland please get in touch with us directly: orders@gergoviewines.com

Orders are dispatched twice a week on a Tuesday and a Thursday, the cut off for orders to be dispatched that day is 2pm. Orders are usually delivered in 1-2 working days from dispatch in England and Wales. Some more remote areas may require a two day service. Please note that this isn’t a guaranteed delivery time, and on occasion it can take longer. The phone number and email address you provide on our website will be shared with our couriers for delivery updates. If you are having any issues with your delivery, please do get in touch.

If you have any questions please contact us before placing your order.

*The London area is defined by Packfleet’s coverage: E, EC, N, NW, SE, SW, W, WC, BR, CR0-8, DA1-2, DA5-8, DA14-18, EN1-5, HA, IG, KT1-13, KT17-21, RM1-13, RM15, RM19, SM, TW1-18, UB1-10, WD

COLLECTION
You can also opt to collect your order, simply check the “Store Pickup” option at checkout. Orders can be collected from our bar and wine shop, 40 Maltby Street, SE1 3PA.

You will receive an order confirmation email when your order is ready to collect. Please provide your order confirmation, order number, or full name upon collection.

Returns & refunds

We take great pride in the wines that we sell and we hope that you enjoy them. These wines are living wines, they can be cloudy, they can be spritzy and they may well be different to anything you have tasted from the particular grape or area. If you have any doubts or questions before you place your order, likewise if you open a bottle and need advice, contact us and we will be happy to help.

We do not accept returns of opened bottles but if you are unhappy with your order please contact us within 1 week of receipt and we can arrange collection and refund.

Privacy

We take your data privacy very seriously and will never sell your data. We will only share your data when required by law and with organisations that provide essential services to process an order, i.e. delivery service and payment processing service. The details of our privacy policy are below.

Overview
Gergovie Wines Limited (“we”, “us” or “our”) consider your privacy to be of utmost importance and we will always hold and process your information in accordance with data protection laws.

By using our website you are agreeing to be bound by our privacy policy. We may change this policy occasionally to keep up to date with regulations, to improve clarity or to address any procedural changes relating to internal data handling. We will make significant changes clear but we will not contact you directly to inform you of updates. You are responsible for reading the policy from time to time.

Information We May Collect
We may collect information which you provide through our website (gergovie-wines.com) when you set up an online account, place an order or when you contact us, whether this be by email, telephone, post or otherwise. The data we may collect includes your name, address and contact details.

If you place an order through our online shop your card details are processed by a third-party payment processor and are not held by us. More information about our third-party payment processor can be found below.

We may also collect technical information including your IP address (a numerical label assigned to your computer that is recorded by our servers when you access the Site), browser type and operating system. We do not store or analyse this data in a way that identifies any individual.

How We May Use This Information
We may use this information to:

  • Process an order you have placed;

  • Carry out our obligations arising from any contracts entered by you and us;

  • Provide you with information or products which you request from us;

  • Verify your identity;

  • Monitor and analyse how our website is being used so we can improve and develop;

  • Notify you about important changes to our services;

  • Where you have explicitly consented, we may also use your details to send you information about other developments or services that may be of interest to you.

Disclosure Of Your Information
We will not share your information with third parties for marketing purposes.
We may disclose your information to:

  • Third parties if we are under a legal obligation to do so.

  • Third party service providers to fulfil orders placed through the website, such as Royal Mail, courier services and Stripe.

  • Search engine providers (such as Google Analytics) to monitor and analyse how our website is being used so we can improve and develop

Third Party Payment Providers
We use a third-party payment processor, Stripe , to assist in processing your payment information. Such third-party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy. For more information, you may also want to read Stripe’s Terms of Service or Privacy Statement.

Accessing And Updating Your Information
If you have an account, you can log in to see the information we have stored for you and update your information within your account. You can also ask to have your information by contacting us directly on the details provided below.

Our Contact Details
We welcome your feedback and questions.
You can contact us by email at info@gergoviewines.com, phone us on 020 7237 9247 or write to us at:
70 Druid Street,
London,
SE1 2HQ